A call centre (British English) or call center (American English; see spelling differences) is a centralised office used for receiving or transmitting a large volume of enquiries by telephone. An inbound call center is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centers are operated for telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact center, further extension to call centers administers centralized handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.
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